Digital Agency for Everybody

Your VAP is your personal digital agent under your exclusive control, acting on your behalf in the digital universe to:

• communicate and manage your vendors;
• communicate with the authorities;
• keep safe and protect your important documents;
• assist in resolving your dissatisfactions;
• protect you from fake news and online fraud;
• enable you to have private communication with your friends and family;
• and more.

Your VAP is your property, and so is the data within it. VAPs adds the following to your digital presence:

• Technology independence
• Platform-to-platform communication
• Access to AI services available to all  
• Open standards
• Common online space

• Great synergies for service providers which want to enhance services for their customers;
• Smart integration with your customer VAPs;
• Technology independence on the largest online players;

• Identity management: a portal to your entire digital life, that focuses on keeping your agency over personal, work and family data;
• Communication infrastructure: the Stratus network allows online/offline, location-independent, secure communication between VAPs (vendors, authorities, family and workplace) and other services;
• Implementation projects

• Model of a VAP for individuals

Do you need efficient user-friendly digital resolution of disputes which:

• Operates smoothly across different types of disputes, sectors and jurisdictons;
• Is easily adaptable;
• Is secure and trustworthy;
• Improves access to justice for people, including those with various vulnerabilities;
• Can exchange data among platforms;
• Supports the introduction of AI services for ODR providers as well as for the parties, independently on each other; and
• Is much cheaper to get, implement and maintain than the current ODR platforms?

If your answer is yes, ODR Machine addresses your needs.

We propose Open ODR Model as an open standard describing any and all ODR processes and their parts. It is a logical method based on numbering. Open ODR Model is very flexible and enables to add new processes, adapt them etc. The draft of a key part of Open ODR Model – the numbering conventions - is available for comments here:

Open ODR Model has enabled us to design and develop a suite of completely new ODR digital tools, called ODR Machine, for generating decentralized, yet interoperable ODR platforms for ODR providers, as well as for the parties. The following digital tools are currently under development. We expect their demo pilots in Q1 2027 and test pilots in Q3 2027:

ODR Modeller is an open-source tool for generating data exchange formats for ODR according to the Open ODR Model. It connects the selected ODR design options, processes, sub-processes and forms specified in the Open ODR Model with ODR exchange formats connectable with standard open-source systems, like BPMN, Java etc. ODR Exchange formats enable everyone to create digital twins of ODR platforms.

ODR Editor is also an open-source tool for creating look and feel of ODR forms. After finalizing contents of ODR forms in the ODR Modeller, each ODR form might be dressed-up by adding colours, branding, pictograms, modifying layout style etc. This is done in the ODR Editor which contains similar features as text editors we know from our daily work on computers.

ODR Translator is able to convert the digital map of ODR platforms designed in ODR Modeller and dressed-up in ODR Editor, into an executable ODR platform. It is an automatized process: just one click. After adding a database and (asynchronous) communication module, the full ODR platform will be ready.

ODR Editor enhances access to justice by enabling personalized ODR forms. An individual user of ODR Editor will be able to self-assess herself regarding her needs or vulnerabilities, and also her preferences. The self-assessment might be conducted with the help of ethical AI. Users can share voluntarily their anonymized data for the purposes of training AI models, which enhance the self-assessment processes.  

Your ODR platform (the VAP) will then recommend an appropriate plugin (e.g. screen reader). You will be able to access the plugin and use it to personalize her ODR form(s). You, and other users, will complete and file the personalized forms with an ODR provider, vendor etc., and will receive the personalized form in their preferred format. This feature is only available via the Open ODR Model.